Company Policies
PAYMENT INFORMATION
PayPal is preferred.
All major credit cards accepted through PayPal.
Money Orders or Cashiers Checks are accepted.
Products ordered using personal checks will be held for 10 days or until check clears.
Returned checks will incur a $35 return check fee.
Phone, Email and Mail ordering...
If you wish to order by phone or email, payment is by PayPal, Money Order, Cashiers Check or Personal Check (Products will be held for 10 days or until check clears.) When paying by check please print paypal invoice and send payment to the address below.
If you do not wish to order over the internet please print our order form, or email us your order. We will send you a paypal invoice by email, print the paypal invoice and mail to Friendly Fumes.
Please send payment with copy of your paypal invoice or Mail-in order form to:
Friendly Fumes Soaps and Candles LLC
1121 Scott Road
Green Lane, Pa 18054
PA residents will be charged 6% Sales Tax. Shipping charges are as always $6.95 any size retail order!
Contential USA orders only.
Our Phone-in Hours are Monday - Friday 4-8 PM EST
(215) 679-0419
We'll be happy to return all calls.
SHIPPING INFORMATION
We know our products are heavy. Order unlimited products with just one low shipping rate. Retail orders only. Flat rate shipping $6.95 If you would like to order single bars of soap, please email us your order to save on shipping.
Current crafting time for candles is 5-8 days. 
Orders ship in 2-3 business days thereafter.
We ship UPS Ground and USPS priority mail.
Fragrance oils, and all liquid products will ship UPS GROUND
Flat shipping rate of $6.95 per order, any size retail order - Continental USA orders ... 20 lb weight limit.
Extra shipping will be charged over 20 lbs.
E-mail for all other orders.
We are not responsible for damage caused in shipment or lost packages. If you desire to insure your products, please contact us.
ISSUES AND ANSWERS
We are people friendly...
If you receive incorrect products, or items that are defective in any way, please let us know. We will make every attempt to resolve any issue with our customers. If you are unhappy, we are unhappy as well. Until we resolve your issue, we will not complete any new or future orders from you until you are satisfied
PRIVACY
Your privacy is very important to us, your email and personal information will NEVER be sold or given away.
STATISTICS TRACKING
Our statistics counters are only used to see how a customer found our website, to better answer questions and for giving samples with a purchase.