Our Company Policies

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Payment Information
  • Pay Pal is the preferred method of payment.
  • All major credit cards are accepted through Pay Pal.
  • Money Orders or Cashiers Checks are accepted.
  • Products ordered using personal checks will be held for 10 days or until check clears.
  • Returned checks will incur a $35 return check fee.
Phone, Email, and Mail Orders

If you wish to order by phone or email, payment is by Pay Pal, Money Order, Cashiers Check or Personal Check (Products will be held for 10 days or until check clears.) When paying by check please print PayPal invoice and send payment to the address below.

Please send payment with copy of your pay pal invoice or Mail-in order form to:

  • Friendly Fumes Soaps and Candles LLC
    1121 Scott Road
    Green Lane, Pa 18054

If you do not wish to order over the internet please print out our order form, or email us your order. We will send you a pay pal invoice by email, print the PayPal invoice and mail to the above address.

Mail-In Order Form (pdf)
Icon PNG Friendly Fumes Mail-In Order Form

 

 

Please Note:

  • PA residents will be charged 6% Sales Tax.
  • Click here for Shipping Rates
  • We accept 'Continental' US orders only.
  • Our Phone-in Hours are Monday - Friday 4:00 - 8:00 PM EST
  • Phone: (215) 679-0419
  • We'll also be happy to return any and all calls.

For information on International Ordering; Please click on the button below:

International Ordering
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Icon PNG Friendly Fumes Mail-In Order Form
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Shipping Information

We know our products are heavy. Order unlimited products with our low shipping rates below.

  • Click here for Shipping Rates
  • Please Note: Current crafting time for candles is 5-8 days.
  • Orders ship in 2-3 business days thereafter.
  • We ship both by UPS Ground and USPS Priority Mail.
  • Fragrance oils, and all liquid products will ship UPS Ground.
  • Contact us for all other orders.
  • We cannot be held responsible for damage caused in shipment or lost packages. If you desire to insure your products, please contact us.
 
Issues and Answers

We are people friendly... If you receive incorrect products, or items that are defective in any way, please let us know. We will make every attempt to resolve any issue with our customers. If you are unhappy, we are unhappy as well. Until we resolve your issue, we will not complete any new or future orders from you until you are satisfied.

See complete details in our 100% satisfaction guarantee by clicking below.

100% Satisfaction Guarantee

 

 

Privacy

Your privacy is extremely important to us, your E-mail and Personal information will NEVER be sold or given away.

 

Our Statistical Tracking

Our statistics page counters are used ONLY to see how a customer found our website, it helps us to better answer questions and for giving samples with a purchase.

 

Safety

Friendly Fumes is committed to product quality and safety. Please read the below 'Candle Safety Tips' on candle care and candle safety, and thank you for shopping at Friendly Fumes.

See complete details on Safety clicking below.

Candle Safety Tips