Our Guarantee to You

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100% Satisfaction Guarantee

We are all human and we do sometimes make mistakes... When we make a mistake we want to hear from you.

  • All retail orders come with a 30 day money back guarantee.

We are so sure you will love our products, we offer a 100% money back guarantee. We fully stand behind our products and, if you are not 100% Satisfied, we are not satisfied either. Sometimes you may choose a scent not to your liking and we understand this.

If you are unhappy with our products in any way, you can receive a full refund or exchange... please contact us by our contact form, E-mail, or phone... we want to know about your dissatisfaction immediately.

The Details

Please contact us for a RMA (Return of Material Authorization) number before returning the product or products. Then simply return the product within 30 days of delivery, and in its original box and wrapping with a note stating your reason for return. Please include the original packing slip and we will refund your money (Excluding Shipping) within 10 business days. Please return via certified mail or delivery confirmation so you have proof of the return status.

If a product is defective in any way (leaky jars or bottles etc) please contact us immediately. We may require you send item back to us for inspection. We will refund shipment if we ask you for a return in this manner.

Please Note: We also guarantee that our jar candles will burn from side to side and top to bottom!

Wholesale customers may return candles for a 15% restocking fee provided it is in original condition (excluding shipping). No wholesale returns on handmade soap, lotions or custom orders.

We're Sorry... But All Fragrance & Essential Oils are not returnable.

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Kindly read our Policies before placing your order.

Policies

 

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