We are all human and we do sometimes make mistakes... When we make a mistake we want to hear from you. All retail orders come with a 30 day money back guarantee.
We are so sure you will love our products, we offer a 100% money back guarantee. We fully stand behind our products and, if you are not 100% Satisfied, we are not satisfied either. We ask that you try the smallest size in a fragrance/essential oil before placing a large order in one scent. 20% restocking fee for items no wanted.
IF our products are defective in anyway, you can receive a full refund or exchange... please contact us by our contact form, E-mail, or phone... we want to know about your dissatisfaction immediately.
Friendly Fumes Soaps and Candles LLC guarantees that all of our soy candle products are free from defects and have been made to the specifications (color and fragrance/essential oil chosen) on your order. All retail orders come with a 30 day money back guarantee to be free of defects. Wholesale orders are final, these are too specialized to accept a return unless the soy candle product has been made defectively. All other products: specialty soaps, lotions, shea butters, air fresheners...again, colors can vary from product to product.
Because our soy candle products (pillars, jars, hearts, votives etc) are custom made, we can only accept returns if there is a defect (cracks, leaky jars, bottles "lotions, air fresheners, shea or moisturizers") in the product or if your order was made incorrectly. Jar candles are guaranteed to burn from side to side and top to bottom.
Please keep in mind that colors will vary in appearance with very large orders. We cannot accept returns for color related issues due to the handmade nature of soy wax. Also remember that minor imperfections(frosting, a white appearance) are not considered to be defects(and small chips at the base of soy pillars). All of our candles are handmade and hand poured. Small imperfections are simply a characteristic of handmade/handcrafted candles. You will also receive a printed copy of our printed instructions with your order as added below. Please contact us if you have any questions or concerns.
Soy Pillar Burn Instructions
Before lighting your soy pillar candle for the first time, please ensure that the wick is trimmed to ¼ of an inch. For your first burn, (this is important) for candle Longevity, for a
2 inch round diameter, burn no longer than 1 hours (45 minutes is recommended)
For 3 inch diameter and 4 inch diameter, no longer than 4 hours. Extinguish for 4 hours and relight if desired!
After that initial burn never burn longer than 4 hours. If a pin hole develops, extinguish and relight after the wax has hardened. This will eliminate spillage. Please remember to keep your wick trimmed at ¼ of an inch. If you have purchased a 6 inch round 3 wick soy pillar candle, burn for 3-4 hours on the first burn. This establishes the burn pattern for all soy candles. After that initial burn for all of our candles, never leave any candle unattended. Always burn candle on a holder. If flame is too small, pour off excess wax onto candle holder, this is a good idea initially to adhere pillar to glass holder. With our 3 wick, 6 inch diameter, please pour excess wax to get candle burning properly, after this you will enjoy excellent candle burning pleasure. Avoid burning candles in a draft Enjoy your soy wax pillar, it has been handcrafted to perfection!!!